Help and questions
Asked at the counter.
Short answers to the things people ask us most. If yours isn’t here, ask us in the studio or by email.
Orders and delivery
How long does delivery take?
Pieces marked Ready to ship leave within two working days by insured, tracked post. Made-to-order pieces show their lead time on the product page.
Do you ship outside the UK?
Yes, to Europe, the US, Canada and Australia. We include any duties in the quote we email you, so there are no surprises.
Can I return something?
Yes. Send it back within 30 days for a full refund. Engraved, resized and made-to-order pieces can’t be returned, but we will always help.
Is my order insured?
Every parcel is fully insured and signed for, in the UK and abroad, until it is in your hands.
Do you gift wrap?
Everything goes out in a linen-lined box with a handwritten card, free. Tell us what to write in your order request.
Sizing and resizing
How do I find my ring size?
Order our free ring sizer, use the ring size guide on The Workshop page, or visit the studio and we will measure you in a minute.
Can you resize a ring later?
Yes. Resizing is free for life on rings bought from us, by up to two sizes.
I’m planning a surprise. How do I get the size?
Borrow a ring they wear on the same finger and bring it in, or draw round the inside on paper. If it is still not quite right, we resize it free.
Can every ring be resized?
Most can, by up to two sizes. Full eternity rings and some patterned bands can’t, so we will tell you before you buy.
Metals and stones
Do you use lab-grown diamonds?
Yes, and natural diamonds and coloured stones from suppliers who can show where each stone came from. We are happy to explain the differences.
What metal do you use?
Recycled 9ct and 18ct gold, recycled sterling silver and platinum. Every piece over one gram is hallmarked at the Birmingham Assay Office, as UK law asks.
What’s the difference between 9ct and 18ct gold?
18ct is 75% gold: richer in colour and softer. 9ct is 37.5% gold: paler and harder wearing. Both are hallmarked and both last.
Will my jewellery tarnish?
Gold and platinum don’t. Sterling silver darkens a little over time; a polishing cloth brings it back, and we polish free in the studio.
Where do your stones come from?
From a small group of suppliers who can show where each stone was cut. Lab-grown diamonds are traceable too, and certified.
Commissions
How much does a bespoke ring cost?
Most engagement rings are between £1,800 and £6,000, depending on the stone. We give you a written quote before any work starts.
How long does a commission take?
Six to eight weeks from first sketch to fitting. If you have a date in mind, tell us early and we will plan around it.
Can you remake a family piece?
Yes. We can reset stones from an old ring and melt down the gold, so nothing is lost. We will look at it with you first.
Do I pay a deposit?
A 50% deposit once you approve the design, and the rest at the fitting. The first consultation and sketches are free.
Can I see a sketch first?
Always. You will see hand sketches and a wax or silver model before anything is made.